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HP Recommended
HPEnvy 5661

Will not copy - says paper is not right size but it is and has always worked until two days ago.also will no longer do double sided prints.

1 REPLY 1
HP Recommended

@Quilterb

 


Welcome to HP Support Community


I would like to help

 

To assist you better please let me know the OS installed on your device


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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