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Message 1 of 2
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All of a sudden printer only prints magenta and black even though all ink levels are not low

HP Recommended
HP ENVY 5660
macOS 10.15 Catalina

Hello, my printer recently started printing out pink photos and I don't know how to fix this. I changed the ink cartridges so the ink levels are not low, I aligned the printer as well as cleaned the cartridges several times but in the print quality diagnostic page only the black and magenta colors show up, the cyan and yellow boxes are empty but I know the cartridge has all the colors because it bleeds all of them. My printer had never done this before and I'm not sure how to fix this, I would just order a new printer but my job is to print and deliver custom prints so this is an urgent matter. Any advice is greatly appreciated! 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Nana-89, Welcome to HP Support Community!

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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