All of the lights on the printer re flashing simultaneously

[DaveM100]

HP Envy 6032

[A_Gayathri]

Hi @DaveM100,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand all the lights on your HP Envy 6032 printer are flashing simultaneously, it usually indicates a serious issue. Here are some steps to troubleshoot the problem:

• Check for Paper Jams: Open all the compartments and check for any paper jams or obstructions. Even small bits of paper can cause issues.
• Check Ink Cartridges: Ensure that the ink cartridges are properly installed and not empty. Remove and reinstall them to make sure they’re seated correctly.
• Reset the Printer: Turn off the printer, unplug it from the power source, wait for about 60 seconds, and then plug it back in and turn it on.
• Check for Firmware Updates: Make sure your printer’s firmware is up to date. You can usually do this through the HP Smart app or the printer’s control panel. Update the firmware on an HP printer
• Consult the Manual: Check the printer’s user manual or HP’s support website for specific error codes or light patterns related to your model.

Refer to this document: HP ENVY 6032 All-In-One Printer User manual 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[DaveM100]

Hello

I have carried out all of the things you suggest several times but the issue still persists - all of the lights on the printer are flashing. The smart app tells me the cartridges are 50% full (I am on the instant ink plan anyway so I would assume you would know if they weren't) Also, the Smart app obviously cannot see any issues as it tries send prints to the printer, but it seems that at the moment the printer receives a print job, it fails and all of the light start flashing.  The Smart app then just show 'printer failure'

Can you please expand on what you mean by 'indicates a serious issue' ?

Despite buying the printer just over two years ago, and paying monthly for Instant Ink (of which I've only ever  received one set of cartridges) the printer has had very little use - as I am sure you can tell from my account, so it is particularly disappointing to find I am having this issue after what is , in reality, only a few hours of operation.

I look forward to you response