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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-23-2021 09:06 AM

HP Recommended
Product: HP ENVY 6055
Operating System: iOS

I came home one day and my printer was literally having a heart attack. Every light on it was blinking several different colors. This has never happened before. I tried to reset it and it wouldn’t work. I tried to turn it off and the light where the paper comes out turned off but everything else was still blinking. So I unplugged it....days after I plugged it back in and the same thing is happening. I need help

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1 REPLY 1

‎02-26-2021 06:03 AM - last edited on ‎10-27-2023 07:31 AM by Level 5

HP Recommended

Hi @ANHD,

 

I'd like to help!

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Also, try the steps in the document --Blinking Lights and Error Codes

 

If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your printer

 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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