Angry

[MHLawyer]

Dear HP team,

First of all, thank you very much for your friendly support. What I am writing now is not directed against you, so don't take it personally or even as a criticism of your expertise - you are just doing your job and following instructions; In my case, it was about a printer. Of course, you - or the other colleagues - "didn't" know what the error code "10.10.43" meant;

because it turns off the cartridge's chip recognition. I think you have instructions not to give any information or to let the customer wait so that he can return the printer or buy more cartridges.

Like me: After the above code was displayed from the beginning, I ordered a new cartridge after hundreds of attempts, installed it... and the same error was displayed again.

I thought that I had done something wrong or that it was the software or even that the device was defective. I almost wanted to give up and then I just googled the error code - which is what I should have done first ("Occam's razor") - and then found out what the problem was on one of the few English-language pages. I tried it and... suddenly everything worked!

I ended up spending almost 3 working days setting up the printer, buying a new cartridge and was hardly able to process any cases because my secretary couldn't print and we had to share a printer... it's not even a bad thing that something like that is installed in the firmware. Of course you want to sell your original cartridges; but why it didn't work with the brand new cartridge that came with it is a mystery to me.

I'm very disappointed, I have to admit.

[Repairatrooper · Accepted solution]

I wish you had posted what you have done to resolve the problem.

In many cases, exact descriptions of these errors is not readily available, even to people who repair the product. We are provided with generic "it is a toner cartridge issue".

[MHLawyer]

thanks for oyur reply.

When you see " Unauthorized supplies are installed","10.10.43"or"10.00.30" on your ptinter  while 

using compatible toner cartridge.  You need to disable HP Cartridge Protection on your Printer !

 It was  this solution:

1.  drop down main menu from the top of the screen or click“OK” to enter “Set up”. 

2. find the“Supply Settings"

3. find “Cartridge Policy”then select“Off"