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‎08-06-2022 03:59 AM

HP Recommended
Product: HP DeskJet 3750 All-in-One Printer
Operating System: Chrome OS

When I renewed my ink cartridges yesterday, a sheet printed out saying "the printer has not been set to install updates automatically." It goes on to say if I want the printer (Deskjet 3750) to automatically download and install these I should follow instructions to type the "following" URL in my web browser, and it supplies such for both Windows and Apple OS X. My printing is done, however, from my HP Chromebook which runs on neither of these systems, but on Chrome OS. Should I still be able to get updates installed automatically and, if so, how do I do it?

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1 ACCEPTED SOLUTION

Accepted Solutions

‎08-22-2022 05:16 AM

HP Recommended

It is not necessary, don't worry 🙂

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

 

Thanks!

 

Have a great day! 


I am an HP Employee

View solution in original post

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5 REPLIES 5

‎08-09-2022 10:09 PM

HP Recommended

@Silvertop4

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

These are the other ways to update the firmware: https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Let me know if this helps.

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

 

Thanks!

 

Have a great day! 


I am an HP Employee

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‎08-10-2022 12:38 AM

HP Recommended

If you use non-HP cartridges DO NOT update your firmware as you have a 50/50 chance of your cartridges being rejected by the printer, even though they previously worked.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
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‎08-10-2022 12:03 PM

HP Recommended

Many thanks for your comments. I can say I always ensure I buy genuine HP cartridges - or at at least  one advertised as such by the supplier. I couldn't begin to change any setting without knowing what the instructions were for those using Chrome OS. Any further advice, please?

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‎08-11-2022 11:55 AM

HP Recommended

Many thanks for your reply, Betty0610. I have tried the link you gave me, but this doesn't appear to have helped at all.

I have not seen this message appear before when I have been printing, so I have to ask if automatic updates are a necessity as everything has seemed fine so far when I come to print. If they are, have you anything to add by way of further instructions as to what I should do?

 

Regards

 

 

 

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‎08-22-2022 05:16 AM

HP Recommended

It is not necessary, don't worry 🙂

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

 

Thanks!

 

Have a great day! 


I am an HP Employee

Was this reply helpful? Yes No
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