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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
JennieT1
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Solved!

Automatic feeder paper jam

HP Recommended
Officejet Pro 8620

Screen displays a paper jam in the automatic feeder but there is nothing - I've removed the bottom paper tray, opened the ink compartment, removed the part in the back, there's nothing on the glass and no paper anywhere. I've unplugged and waiting and restarted. Nothing!

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TEJ1602
HP Support Agent
HP Support Agent
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@JennieT1, Welcome to HP Support Community!

 

This could be an issue with the rollers or sensors in the paper path. Let us try steps from the document Paper Jam Error to resolve the issue.

 

If the issue persists, it could be a hardware failure. Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

JennieT1
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Thank You! Thank You! Thank You! 

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Marijayne
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I don't know how I reached this site.  My problem is with the HP 3055 printer.  The paper will not go through the feeder.  It keeps getting hung up on the left side as it starts to go through the feeder.  There is nothing there.  I have opened every door/slot allowable; even turned the printer off, waited for a few seconds, and started up again.  Nothing.  It had been working fine until all of a sudden, a sheet of paper would not go through.

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Marijayne
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You seem to be referring to some other printer.   I am specifically talking about the HP 3055.

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Betty0610
HP Support Agent
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@Marijayne

 

Welcome to the HP Support Community.

 

Do you have the Laserjet 3055 or the Deskjet 3055A Printer?

 

Let us know 🙂

 

Thanks 🙂


I am an HP Employee

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