B343EC67 Error on Officejet Pro 8030

[theclarefam]

After print jobs printer will not go into hibernation/idle. It flashes a blue screen with B343EC67 and a pic of the power button symbol and then the panel and all the lights flash. I have to unplug the printer and restart to  print again. It is a wireless printer so very inconvenient to go check it before every time I want to print. 

[Betty0610]

@theclarefam

Welcome to the HP Support Community.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[Pedali99-]

I am having this same issue....what do I need to do

[drljones]

Betty, I am having the same problem, but I don't see an inbox on the communities page, or a place to find your private answer.  Any further help would be greatly appreciated!

[A_D_TX]

I have the exact same issue.  

The screen is blue & gives me the error code B343EC67 after printing.  Help please!

[Jay_G24]

Hi @A_D_TX,

I'd like to help!

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[morhouston]

JAY_G24

I tried to Restore Printer Factory Defaults - Did not solve the problem. (multiple attempts)

So I also added in Restore Network Setting Factory Defaults -  seemed to work for about 3 hours then failed.

Then I tried a Cold Reset - This solved the problem. It has lasted 24 hours now.

Hopefully future updates will not reintroduce the problem again. Thanks for getting me headed in the right direction.

[Jay_G24]

Hi @Hempstock,

I'd like to help!

I understand you are receiving a "B343EC67" error on the printer screen.

We can perform a factory defaults on the printer to resolve the issue

 To restore the printer to the original factory defaults

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).

2. Touch Printer Maintenance.

3. Touch Restore.

4. Touch Restore Factory Defaults. A message appears stating that the factory defaults will be restored.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[SNM_Weddings]

B343EC67 Error on Officejet Pro 8025

Can you please help? Only a year old.

[Echo_Lake]

@SNM_Weddings

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I understand you are receiving a "B343EC67" error on the printer screen.

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping