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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎05-07-2025 10:08 AM

HP Recommended

Hp5740 error blue screen code B808E142

 

1 REPLY 1

‎05-08-2025 08:44 AM

HP Recommended

Hi @5740a 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

The HP OfficeJet 5740 showing a blue screen with error code B808E142 typically indicates a firmware or hardware issue. Here are some steps to troubleshoot:

 

1. Perform a Power Drain

  1. Turn off the printer and unplug it from the power source.
  2. Disconnect all cables, including USB and network connections.
  3. Press and hold the power button for 30 seconds to discharge residual power.
  4. Plug the printer directly into a wall outlet (avoid surge protectors).
  5. Turn it back on and check if the error persists.

2. Update Printer Firmware

  1. Visit HP’s support page and download the latest firmware update.
  2. Install the update using HP Smart or the Embedded Web Server (EWS).
  3. Restart the printer after the update.

3. Perform a Factory Reset

  1. On the printer’s control panel, go to Settings → Restore Defaults.
  2. Confirm the reset and wait for the printer to restart.
  3. Reconnect the printer to Wi-Fi and test printing.

Let me know if any of these steps help!

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.
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