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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎11-14-2025 02:08 AM

HP Recommended

Hi, 

 

Can anyone help with this error?

Reply
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-17-2025 04:01 AM

HP Recommended

Hi @Morvre 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

The B80B746C error on your HP printer typically indicates a firmware or internal system fault. Let’s walk through a focused recovery path to help bring your printer back to working condition.

 

Step-by-step actions to resolve error B80B746C

 

1. Perform a full power reset

  1. With the printer powered on, disconnect the power cord from the rear.
  2. Unplug the cord from the wall outlet.
  3. Wait 60 seconds.
  4. Press and hold the Power button on the printer for 15 seconds.
  5. Reconnect the power cord directly to the wall outlet and then to the printer.
  6. Power it on and wait for initialization.

This clears residual memory and may reset the internal controller.

 

2. Update printer firmware via USB

If the printer becomes responsive after the reset:

  1. Visit: HP Software and Driver Downloads
  2. Enter your printer model (e.g., HP OfficeJet Pro 8020e or 9020e series).
  3. Download the latest Firmware Update Utility.
  4. Connect the printer via USB to your PC.
  5. Run the utility and follow on-screen instructions.

This ensures the printer is running the most stable firmware version.

 

3. Use HP’s Diagnose & Fix tool

If the printer is detected but still shows the error intermittently:

 

4. Factory reset (if accessible)

If the control panel is responsive:

  1. Tap Settings > Printer Maintenance > Restore > Restore Factory Defaults.
  2. Confirm and wait for the printer to restart.

This clears all custom settings and may resolve persistent firmware errors.

 

Let me know how the printer responds after these steps. If the error persists and the printer remains unresponsive, we can explore recovery via firmware recovery USB. 

 

You’ve done everything right by staying observant—I’ll be here to guide you further if needed.

 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

View solution in original post

Reply
Was this reply helpful? Yes No
1 REPLY 1

‎11-17-2025 04:01 AM

HP Recommended

Hi @Morvre 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

The B80B746C error on your HP printer typically indicates a firmware or internal system fault. Let’s walk through a focused recovery path to help bring your printer back to working condition.

 

Step-by-step actions to resolve error B80B746C

 

1. Perform a full power reset

  1. With the printer powered on, disconnect the power cord from the rear.
  2. Unplug the cord from the wall outlet.
  3. Wait 60 seconds.
  4. Press and hold the Power button on the printer for 15 seconds.
  5. Reconnect the power cord directly to the wall outlet and then to the printer.
  6. Power it on and wait for initialization.

This clears residual memory and may reset the internal controller.

 

2. Update printer firmware via USB

If the printer becomes responsive after the reset:

  1. Visit: HP Software and Driver Downloads
  2. Enter your printer model (e.g., HP OfficeJet Pro 8020e or 9020e series).
  3. Download the latest Firmware Update Utility.
  4. Connect the printer via USB to your PC.
  5. Run the utility and follow on-screen instructions.

This ensures the printer is running the most stable firmware version.

 

3. Use HP’s Diagnose & Fix tool

If the printer is detected but still shows the error intermittently:

 

4. Factory reset (if accessible)

If the control panel is responsive:

  1. Tap Settings > Printer Maintenance > Restore > Restore Factory Defaults.
  2. Confirm and wait for the printer to restart.

This clears all custom settings and may resolve persistent firmware errors.

 

Let me know how the printer responds after these steps. If the error persists and the printer remains unresponsive, we can explore recovery via firmware recovery USB. 

 

You’ve done everything right by staying observant—I’ll be here to guide you further if needed.

 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.
Reply
Was this reply helpful? Yes No
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