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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎08-09-2025 12:40 PM

HP Recommended

Blue light with B8088710

1 REPLY 1

‎08-12-2025 06:00 AM

HP Recommended

Hi @csstein 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

The B80B8710 error code you're experiencing on your HP OfficeJet Pro 9015 printer indicates a problem that typically involves either a firmware or hardware issue. To address this, you can try the following troubleshooting steps:

 

Power Cycle the Printer:

  • Turn off your printer and unplug it from the power source.
  • Wait about 60 seconds, then plug it back in and turn it on.

 

Update the Printer Firmware:

  • Go to the HP Support website to check for any available firmware updates for your printer model. Update the firmware if an update is available.

 

Reset the Printer:

  • Reset the printer to factory defaults or perform a partial reset as per your printer's manual or HP guidelines. This can often clear out any temporary errors.

 

Check for Software Updates:

  • Ensure your printer software on the connected computer is up to date. Sometimes errors can occur due to compatibility issues with outdated software.

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

 

I am an HP Employee.
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