B86C8646

[MarcoMarta]

GOOD EVENING

JUST FOUND MY PRINTER SHOWING BLUE SCREEN WITH THIS ERROR CODE B86C8646

SWITCHED OFF AND THEN RESTARTED SEEMS IN ORDER BUT IT DOESN'T PRINT WITHOUT SHOWING ERRORS

[Kuroi_Kenshi · Accepted solution]

Hi @MarcoMarta,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Restart the Printer:

• Turn off the printer and unplug the power cord. Wait for at least 60 seconds, then plug the power cord back in and turn on the printer.

Check Printer Status:

• Ensure that your printer is connected to the correct network and the printer status is "Ready."

Update Printer Firmware:

• Ensure that your printer's firmware is updated to the latest version. You can check for firmware updates directly from the printer’s control panel or by visiting the HP Support Website.

Check Ink Cartridges:

• Remove and reseat the ink cartridges to make sure they are properly installed. Restart the printer after doing this.

Clear Print Queue:

• On your computer, clear any stuck print jobs in the print queue. You can do this by accessing the printer settings on your computer and manually deleting the queued jobs.

Reset Printer to Factory Settings:

• Perform a factory reset on the printer. You can typically find this option in the settings menu of the printer’s control panel. Refer to the user manual for detailed instructions on how to perform a factory reset.

Remove and Update Printer Driver:

• Uninstall the current printer driver from your computer and install the latest driver from the HP website.

Check for Hardware Issues:

• Inspect the printer for any obvious hardware issues. Ensure all connections are secure and there are no paper jams.
  
  I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kuroi_Kenshi]

Hi @MarcoMarta,

A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Best Regards,