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The printer will not align even after cleaning and realigning several times. I have unplugged it several times and still nothing. For a brand new printer, I shouldn't be having these issues at all.
Welcome to the HP Support Community.
You are right. Try connecting it to a wall outlet directly?
Try the steps from here: https://support.hp.com/us-en/product/hp-envy-photo-7800-all-in-one-printer-series/9073159/model/9073...
Try updating the firmware: https://support.hp.com/in-en/document/c02919168
Let me know if this helps.
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I am an HP Employee
Please do get the defective ink cartridge exchanged either from the place of purchase or by contacting the HP Support Team:
Note: Select the country accordingly to get the contact details for support.
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