cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 3
103
Flag Post

BRAND NEW 7855 PHOTO ALL IN ONE AND WILL NOT ALIGN

HP Recommended
ENVY 7855 PHOTO ALL IN

The printer will not align even after cleaning and realigning several times. I have unplugged it several times and still nothing. For a brand new printer, I shouldn't be having these issues at all.

2 REPLIES 2
Highlighted
HP Support Agent
HP Support Agent
11,274 11,260 621 455
Message 2 of 3
Flag Post
HP Recommended

@DLADIE1

 

Welcome to the HP Support Community.

 

You are right. Try connecting it to a wall outlet directly?

 

Try the steps from here: https://support.hp.com/us-en/product/hp-envy-photo-7800-all-in-one-printer-series/9073159/model/9073...

 

Try updating the firmware: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
11,274 11,260 621 455
Message 3 of 3
Flag Post
HP Recommended

Please do get the defective ink cartridge exchanged either from the place of purchase or by contacting the HP Support Team:

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation