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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: Bad black quality
Create an account on the HP Community to personalize your profile and ask a question
09-21-2020 08:17 AM - edited 09-21-2020 08:27 AM
Hi, I've bought this printer almost one year ago, but only realized now that there is a big issue when printing black text (I was used printing colored pictures for my kids). When I print black there are always some blurred sections of the page. Then, I've printed a Diagnostic page and the result is in the pictures below (Pictures not showing properly, I've uploaded them here https://imgur.com/a/3oU7c4l)... I tried with the cleaning procedures, but nothing changed. Any hint? Thanks
Solved! Go to Solution.
Accepted Solutions
09-23-2020 01:55 PM
Welcome to the HP support community.
Manually clean the area around the ink nozzles
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Gather the following materials:
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A clean, lint-free cloth or a clean, dry cotton swab
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Distilled or bottled water
CAUTION:
Do not use tap water because it might contain contaminants that can damage the printhead.
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Open the ink cartridge access door.
The carriage moves to the center of the printer.
Figure : Opening the ink cartridge access door
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Wait until the printer is idle and silent before you continue.
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Lightly press down on one of the ink cartridges to release it, and then pull the ink cartridge toward you out of its slot.
Figure : Removing the ink cartridge
CAUTION:
Do not remove both ink cartridges at the same time. Remove and then clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.
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Hold the ink cartridge by its sides.
Figure : Holding the ink cartridge by its sides
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Lightly dampen a clean, lint-free cloth or swab with bottled or distilled water.
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Clean the face and edges around the ink nozzle with the cloth or swab.
CAUTION:
Do not clean the ink nozzle plate.
Figure : Cleaning the area around the ink nozzle
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Area surrounding ink nozzle - Do clean
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Ink cartridge contacts - Do not clean
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Wait 10 minutes for the cleaned area to dry before you continue.
-
Hold the ink cartridge by its sides with the contacts toward the printer, insert the ink cartridge into its slot, and then gently push the ink cartridge until it snaps into place.
Figure : Snapping the ink cartridge into place
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Repeat these steps to clean around the nozzles on the other ink cartridge.
-
Close the ink cartridge access door.
You can refer this HP document for more assistance:- Click here
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
09-23-2020 01:55 PM
Welcome to the HP support community.
Manually clean the area around the ink nozzles
-
Gather the following materials:
-
A clean, lint-free cloth or a clean, dry cotton swab
-
Distilled or bottled water
CAUTION:
Do not use tap water because it might contain contaminants that can damage the printhead.
-
-
Open the ink cartridge access door.
The carriage moves to the center of the printer.
Figure : Opening the ink cartridge access door
-
Wait until the printer is idle and silent before you continue.
-
Lightly press down on one of the ink cartridges to release it, and then pull the ink cartridge toward you out of its slot.
Figure : Removing the ink cartridge
CAUTION:
Do not remove both ink cartridges at the same time. Remove and then clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.
-
Hold the ink cartridge by its sides.
Figure : Holding the ink cartridge by its sides
-
Lightly dampen a clean, lint-free cloth or swab with bottled or distilled water.
-
Clean the face and edges around the ink nozzle with the cloth or swab.
CAUTION:
Do not clean the ink nozzle plate.
Figure : Cleaning the area around the ink nozzle
-
-
-
Area surrounding ink nozzle - Do clean
-
Ink cartridge contacts - Do not clean
-
-
Wait 10 minutes for the cleaned area to dry before you continue.
-
Hold the ink cartridge by its sides with the contacts toward the printer, insert the ink cartridge into its slot, and then gently push the ink cartridge until it snaps into place.
Figure : Snapping the ink cartridge into place
-
Repeat these steps to clean around the nozzles on the other ink cartridge.
-
Close the ink cartridge access door.
You can refer this HP document for more assistance:- Click here
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
10-05-2020 08:38 AM
This might require one on one interaction to fix the issue.
I request you to talk to HP support.
They might have multiple options to help you with this.
- Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
- Select the country.
- Enter the serial of your device.
- Select the country from the drop-down.
- Click on "Show Options".
- Fill the web-form. A case number and phone number will now populate for you.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
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