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‎06-07-2019 12:34 AM

HP Recommended
Product: HP Ink Tank wireless 415
Operating System: Mac OS X 10.10 Yosemite

What to do? the printer is new and from the first day print quality is bad

 

printing problems.jpg

3 REPLIES 3

‎06-07-2019 02:14 AM

HP Recommended

It seems a cleaning issues, or the printer has been long sitting on shelf so maybe inks have dried... But if its new I would suggest to talk to support in case that cartridges are covered by guarantee

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‎06-07-2019 02:22 AM

HP Recommended

Printer is bought week ago, so it is new, and we used everyday, but the print quality was the same everyday.

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‎06-07-2019 02:29 AM

HP Recommended

Sorry for my last answer.. misunderstood the model.. this one is with ink tanks not ink cartridges.. So I can imagine of two reasons: By the early first start of the printer priming procedure didn't go well so there is air bubbles in the ink lines... OR... there is a problem with ink heads...

 

 https://support.hp.com/vn-en/document/c05629667 check Step 5 where it describes the priming procedure and if fails I would suggest to talk to support as the printer is very new and of course under warranty

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