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Batch of Laserjet M102 printers printing slowly

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Microsoft Windows 10 (64-bit)

A client has a batch of Lasjert M102W printers purchased a few months ago.  Each device is connected via USB to a Windows Pro 10 X64 PC with 16GB RAM and all with SSD's.  All users have admin privilege (due to a software limitation).


Since updating the firmware and updating printer drivers in response to HPSBPI03666 rev. 2, users report that from time to time:

  1. Printing slows to one page, waits 30 seconds, then begins printing the next page in a multipage document.
  2. Some pages have content cut off the bottom of the page.

Since the problem first arose I have:

  • Disconnected the printer
  • Manually removed the printer driver from "print Server" in Win10
  • downloaded a fresh copy of the driver from HP
  • reinstalled - install driver, connect printer when prompted, allow to complete.
  • ran HP PrintScan Dr
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@mbkitmgr1, Welcome to the HP Support Community!


Let us perform an NVRAM reset on one of the printer to check if this helps to resolve this issue.

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link:


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

I am an HP Employee

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