Have switched out a new 61XL cartridge when told I needed to, in my HP Envy 5530 all-in-one. Still says I have to replace the cartridge. I am using HP ink, purchased from HP. I have cleaned the contacts. Firmware is up-to-date. Have powered down, and also unplugged from wall. Trouble shooter says no issues, other than I have to replace the cartridge.
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