Black Cartridge Problem

[NMata]

Just opened my HP ENVY Photo 7858 printer and it says it’s having Cartridge Problem with the black cartridge. I have followed the instructions to try and see if the problem fixes such as leaving the printer on and unplugging the cord from the printer and the wall. I have shut down the printer and turned it back on I also, removed and reinstalled the indicated cartridge. Nothing is working. I also bought a new black cartridge but when I inserted it it says I need to “ Use SETUP cartridge that came with your printer.”

[TEJ1602]

@NMata, Welcome to HP Support Community!

The only option left is to perform an OOBE reset and re-initialize the printer. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Hope this helps!

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