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‎08-28-2020 12:42 PM

HP Recommended
Product: HP Deskjet 2540
Operating System: Microsoft Windows 10 (64-bit)

HP Deskjet 2540

 

Does not print black

Changed to a new black cartridge

went through cleaning process

ensure right paper, etc.... from Virtual Agent

 

What can I do 

 

3 REPLIES 3

‎08-28-2020 01:08 PM

HP Recommended

Hi @Brickwall ,

 

Welcome to the HP Support-Community.

 

Can you please go a little bit more into detail? What exactly happens when you try to print a document?

Does the printer make printing noises?

 

Cheers!

Nils_K 


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‎08-28-2020 02:03 PM

HP Recommended

The printer is plugged in and working. 

Test page printed

will print colours

wont print black

 

Did everything the Virtual agent suggested.

 

- checked paper

- auto clean heads

replace cartridge with new one. 

 

 

 

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‎08-30-2020 08:45 AM

HP Recommended

Hi,

 

This may be an issue with the black cartridge. Please do this test with the black cartridge:

 

Take a handkerchief and the black cartridge. Now press the cartridge like a stamp on the handkerchief for about 2-3 seconds. You should see a strong, black colored strip. Is this the case?
If there is no or very little ink on the handkerchief, moisten the handkerchief slightly and press the cartridge again, this time for about 30 seconds on it, until more ink comes out.
Afterwards, re-insert the cartridge and run a cartridge clean, if necessary.

 

What is the result?

 

Cheers!

Nils_K


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I don't work on behalf of HP. | HP Expert program 


Was this reply helpful? Yes No
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