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Solved!

Black Ink Not Printing

HP Recommended
Photosmart 6520
Microsoft Windows 10 (32-bit)

The printer was working fine until I changed the black ink cartridge. Now it will not print black. I have now tried with TWO new HP ink cartridges. Neither prints. I have tried the reset, print head clean, etc. There are no error messages and the ink level shows full but the diagnostic print shows no black ink in the colour block. Grateful for any advice.

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HP Support Agent
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HP Recommended

Hi @TonyG55,

  

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Hope this helps!

 

And, Welcome to the HP Support Community. 

 

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