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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎08-22-2019 07:24 AM

HP Recommended

Hello,

 

The Black Ink on my printer is not printing. I have cleaned the printer head to the third step twice. I have aligned the printer head twice. When the test page prints the color appears but none of the black lettering prints at all. Nothing but the color blocks print. I have replaced the black ink twice. Is there a part that needs to be replaced?

1 person had the same question
1 REPLY 1

‎08-24-2019 01:17 PM

HP Recommended

@npapag1

 

Try with a different ink cartridge to check if it is a cartridge issue.

 

Refer to this document: https://support.hp.com/in-en/product/hp-officejet-pro-6830-e-all-in-one-printer-series/5390307/model... for Black or Color Ink Not Printing, Other Print Quality Issues.

 

If you have tried all the in the above link, I would personally suggest you contact our HP Support. 

 

Click here: https://support.hp.com/us-en/contact-hp?openCLC=true

 

Make sure you select the Country and Region.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thank you for joining the HP Community:)

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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