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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Krobert
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Black Ink will not print-Officejet 4622

HP Recommended
Officejet 4622
Microsoft Windows 10 (64-bit)

I have done full reinstallation after hard restart, all troubleshooting steps multiple times.

I replaced cartridges twice to the same result. I have also checked print settings.

 

When I try to print an alignment sheet, I only get the red and cyan to print.

In Paint, all colors except black will print.

In QuickBooks, only a pale green will print with a bit of grey. 

When printing test sheets directly from the printer, I get all colors but black

 

I seem to get slightly different results in every program.

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Krobert,

 

Welcome to the HP Support Community!

 

We need to perform a semi-full reset to fix this issue. However, as the steps to perform a semi-full reset are confidential and specific to your printer. I will be sending you a private message please watch your inbox for more information.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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