Black Ink will not print-Officejet 4622

[Krobert]

I have done full reinstallation after hard restart, all troubleshooting steps multiple times.

I replaced cartridges twice to the same result. I have also checked print settings.

When I try to print an alignment sheet, I only get the red and cyan to print.

In Paint, all colors except black will print.

In QuickBooks, only a pale green will print with a bit of grey. 

When printing test sheets directly from the printer, I get all colors but black

I seem to get slightly different results in every program.

[The_Fossette]

@Krobert,

Welcome to the HP Support Community!

We need to perform a semi-full reset to fix this issue. However, as the steps to perform a semi-full reset are confidential and specific to your printer. I will be sending you a private message please watch your inbox for more information.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!