Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here
Resolve Windows 10 or update issues on HP computer or printer– Click Here
When I print to my Smart Tank 517 some images are printed with a black box around them.
I have noticed that when converting the PDF to image it prints well, but it's a tedious and very counterproductive process.
I did some tests on Word and sometimes it prints some glyphs with black boxes, but the problem occurs frequently when I print PDF files.
What is printed is very different from what is shown on the screen.
The problem is that I get a lot of PDF files and I always have to export them as JPG to print correctly.
I tried HP's official support, but they blame Apple for the bug, they say some drivers are missing from the Mac OS.
I also tried Apple support and they blame HP for not fixing their drivers.
I tried many of the solutions found here, but none worked.
Many people suggest updating drivers or firmware, but there are no updates for my equipment.
Take a look at these for example:
Didn't find what you were looking for?
Ask the community