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Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
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Black boxes around pictures

HP Recommended
HP OfficeJet 4652
iOS

I use my iPhone to print from my wireless printer. But whenever I print documents with pictures, there are black boxes that appear around the picture. How can I fix this problem? 

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Hi @Mrs4B,

 

I'd like to help!

 

To better assist you - 

 

What's the application you are trying to print from? Have you tried printing from a different application or device? 

 

To update the iOS device, refer to this document - Update your iPhone, iPad, or iPod touch

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Print documents, photos, and webpages using AirPrint.

  1. Make sure the printer is turned on, ink cartridges are installed, and plain paper is loaded in the main tray.

  2. Open the item you want to print, and then tap the Share icon  or  .

  3. Tap Print or the Print icon  to open Printer Options.

  4. Tap Select Printer to select your printer.

  5. Change any of the following print job settings. Available settings vary depending on the app you are printing from, the print job type, and your printer.

    • Paper: Make any paper size changes on the printer. AirPrint automatically detects the paper size loaded in the printer or the size selected on the printer control panel. If the detected size is different than the paper in the tray, an error might display asking to confirm the size.

    • Number of copies: Select how many copies you want to print.

    • Black & White: Select to print in grayscale. This option only displays for color printers.

    • Double-sided printing: Print on both sides of the paper for certain file types.

    • Page range: Select specific pages within a document or webpage to print.

    Printer Options screen

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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