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Message 1 of 2
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Flag Post

Solved!

Black ink cartridge failure on Envy Photo 6230

HP Recommended
Envy Photo 6230
Microsoft Windows 10 (64-bit)

How can I speak to HP Support? I'm an Instant Ink customer but don't know how to get a replacement for my failed black cartridge. I've followed all the repair/recovery steps several times but the cartridge keeps failing and the message says it needs replacing. I need my printer urgently and am considering buying a replacement cartridge, but why should I when I'm supposed to be covered by my Instant Ink membership? Can anyone help me please?

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Jezzer1, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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