Black ink cartridge not communication with printer

[USER20241908163]

I have an HP Envy Photo 7155 All-in-one printer. 

The printer displays the following error 

"the indicated cartridges are not communicating correctly with the printer"

I have HP instant ink subscription and use only HP cartridges. This cartridge was previously working fine 

I have gone through the steps with the virtual assistant and read many forums, still without resolution of the problem.

I have tried:

• Resetting the printer (no use)
• Clean the ink cartridge and carriage electrical contacts (no use)
• Single cartridge mode (works for black but not tricolor issue persists

I have tried installing a brand new, spare HP black ink cartridge I have and it still did not work - leading me to believe it is an issue with the printer itself 

[Sneha_01]

Hi @TH0A1FW260,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you've done a lot of troubleshooting already. If you're still encountering the "indicated cartridges are not communicating correctly with the printer" error on your HP Envy Photo 7155, even with a new cartridge, it could indicate a more persistent hardware issue. Here’s a structured approach to addressing this issue:

**1. Confirm Cartridge Compatibility

• Ensure Cartridges are Genuine HP:
  • Verify that you are using genuine HP cartridges. Even if you have an HP Instant Ink subscription, occasionally non-genuine cartridges might be provided.

**2. Check Printer Connections

• Inspect the Cartridge Slot:
  • Make sure there are no obstructions or debris in the cartridge slot. Use a soft, dry cloth to gently clean the area where the cartridge contacts the printer.

**3. Perform a Printer Self-Test:

• Go to the printer’s control panel, navigate to the settings or tools menu, and print a test page or diagnostic report. This can sometimes provide more insight into the issue.

**4. Check for Firmware Updates:

• Visit the HP Support website and download any available firmware updates for your HP Envy Photo 7155. Sometimes, firmware updates can resolve communication issues.

**5. Perform a Printer Hard Reset

1. Turn Off the Printer: Press the power button to turn off the printer.
2. Unplug the Printer: Disconnect the power cord from the wall outlet and the printer.
3. Wait: Leave the printer unplugged for at least 60 seconds.
4. Reconnect and Turn On: Plug the power cord back in and turn the printer on.

**6. Inspect the Ink Cartridges:

• Ensure that each cartridge is properly installed. Remove and reinsert both the black and tricolor cartridges, making sure they are seated correctly.
• Since you've cleaned the contacts before, ensure they're completely dry before reinserting the cartridges. Avoid using excessive moisture.

**7. Check for Printer Error Messages:

• Look for any specific error codes or messages on the printer’s display or in the HP Smart app. These codes can sometimes provide more detailed information about the issue.

**8. Reinstall Printer Software

• Uninstall and Reinstall:
  1. Uninstall Printer Software:
     • Remove the printer software from your computer.
  2. Reinstall Software:
     • Download and install the latest version of the HP software from the HP Support website.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support