Black ink does not print Deskjet Ink 3525

[mohankg2005]

I just installed a new Black Cartridge 685 for my HP Deskjet Ink 3525 - but the printer does not print. It only prints a blank page

[A_Gayathri]

Hi @mohankg2005,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP Deskjet Ink Advantage 3525 e-All-in-One Printer is printing blank pages after installing a new black cartridge (HP 685), follow these troubleshooting steps:
 

1. Verify Cartridge Installation

• Make sure the black ink cartridge is correctly installed.
• Remove the cartridge, check for any tape or packaging materials that may still be attached, and reinsert it firmly.

2. Run a Printhead Cleaning

• The printhead could be clogged, which often happens after replacing cartridges. To fix this:
  1. On the printer's control panel, go to Settings.
  2. Navigate to Tools or Printer Maintenance.
  3. Select Clean Printhead.
  4. Follow the prompts to start the cleaning process. This may take several minutes.

3. Check Ink Levels

• Ensure the new cartridge is recognized and that it shows sufficient ink levels.
  1. On your printer’s control panel, go to Settings.
  2. Select Ink Levels and verify if the black ink level appears correct.

4. Align Printhead

• Misalignment can also cause issues. After installing a new cartridge:
  1. Go to Settings on the printer’s control panel.
  2. Select Tools or Printer Maintenance.
  3. Choose Align Printer.

5. Perform a Hard Reset

• Turn off the printer and unplug it from the power source.
• Wait 1-2 minutes before plugging it back in and powering it on.

6. Print a Test Page

• After performing the steps above, print a test page:
  1. Go to Settings → Tools → Print Test Page.
  2. Check if the black ink is now printing.

7. Update Printer Firmware Update the firmware on an HP printer

• Ensure your printer's firmware is up to date. Go to HP's support website, download any available updates for your printer model, and install them.

8. Try a Different Cartridge

• If possible, try using another black ink cartridge. The cartridge you installed might be defective, even if it’s new.

Refer to this document: HP Deskjet Ink Advantage 3525 e-All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

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