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Black ink does not print - Officejet Pro HP 6833

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HP Officejet Pro 6835
macOS 10.14 Mojave

Black ink does not print. I've tested ink levels, changed Black ink cartridge even though it was half full...run diagnostics, cleaned print heads...

 

Can this be repaired or do I need a new part ? Or a new Printer??

 

 

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HP Support Agent
HP Support Agent
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@Christina53, Welcome to HP Support Community!

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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