Black ink dreid out but instant ink still saying cartridge full

[techguysheppey]

I'm enrolled in instant ink and my black ink has dried out but its still saying its full, I have done a full clean twice of the printer and ink heads and gone through troubleshooting but nothing has worked, I'm just wondering how am I meant to get a replacement through instant ink if the estimated ink keeps saying its full but its dried out?

[sabretooth04 · Accepted solution]

Try the HP site here.

https://support.hp.com/us-en/document/c04571455

[techguysheppey]

Thanks, all sorted, HP sending out a new cartidge.