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Black ink not printing

HP Recommended
hp officejet 4620
Microsoft Windows 10 (64-bit)

Black ink is not printing.  All the other inks are printing.  All the cartridges have ink (4).  I have cleaned the printhead, and replaced the cartridges.  

 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Harrisq, Welcome to HP Support Community!

 

This could be an issue with the printer ink system, if you have already performed the steps from the document Black Ink Not Printing and other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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