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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Elvy12
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Black ink not printing

HP Recommended
Hp Officejet 6950

Just replaced black ink with n original HP cartridge and now will not print in black, have ran print head cleaner as instructions but report prints out with only colours no black, any suggestions please

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Kumar0307
HP Support Agent
HP Support Agent
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@Elvy12, Welcome to the HP Support Community!

 

I understand the printer is not printing black.

 

Make sure you have tried the steps mentioned in this document - No black ink, wrong colors, other print quality issues

Clean the printhead up to 2 times and print a quality report.

Ensure the plastic tape if any, is removed from the new ink cartridge before placing it in the printer.

 

Use an alternate black ink cartridge to check if that works and to conclude the issue.

 

If the issue persists, I'm afraid this could be a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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