cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
lstanton
Level 2
2 1 0 12
Message 1 of 2
150
Flag Post

Black ink not working.

HP Recommended

The printer is an HP Photosmart 6525

Model number is CX018A

serial number is [edit]

 

I still need help.  

Tags (2)
1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
27,498 27,370 1,490 1,576
Message 2 of 2
Flag Post
HP Recommended

@lstanton

 

Welcome to HP support community.

 

Did you make a copy and check if that prints fine?

 

Meanwhile:

Run a Print Quality Diagnostic report

  1. Load plain white paper in the tray.

  2. On the printer, touch Settings, touch Tools, and then touch Print Quality Report.

    Print Quality Diagnostic report

If that does not print fine, check the ink cartridge vents

  1. Open the ink cartridge access door.

    Open the cartridge access door

  2. Press the tab on the front of the ink cartridge to release it, and then pull it out of the slot.

    Remove the cartridge from the slot

  3. Examine the vent area on the top of the ink cartridge.

    Vent area on the top of the ink cartridge

  4. If the vent is clogged, use a pin to gently remove excess adhesive from the vent.

    1.  

      Clean the clogged vent with a pin

      Clogged vent
    2. Gently remove excess adhesive from the vent

    3. Unclogged vent

  5. Make sure the orange pull tab is completely removed.

    Orange pull tab on the ink cartridge

  6. Insert the ink cartridge into its slot. Press down until it snaps into place.

  7. Repeat these steps for any other ink cartridges with defects on the report.

  8. After reinserting all the ink cartridges, run your finger along the top of the ink cartridges. If any are protruding, press down firmly until each ink cartridge snaps into place.

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation