Black ink printing shadow

[Drumisa]

My black ink prints with a shadow behind it every time I print anything online. Offline printing okay. I've run every diagnostic, alignment, cleaning, internal cleaning of the strip, and changed the cartridge. Color printing has no issues and I just can't figure it out for the life of me. Please help! Thanks,

[TEJ1602]

@Drumisa, Welcome to HP Support Community!

This could be a network-related issue. Follow the steps to add the printer using TCP/IP port-

1.  Select “Start” and type “printers” in the search box. 

2.  Choose “Printers & scanners“. 

3.   elect “Add a printer or scanner“. 

4.  Wait for the “The printer that I want isn’t listed” option to appear, then select it. 

5.   Select “Add a printer using a TCP/IP address or hostname” , then select “Next“. 

6.   select “TCP/IP Device” in the “Device type” list. 

7.  Type the hostname or the IP address of the printer. Select “Next“. To find the IP address of the printer, touch the Wi-Fi icon on the printer's control panel.  

8.  Windows should find the printer if the printer is on and configured correctly. You may have to specify more information. If prompted, Select the type of network adapter installed in the printer in the “Device Type” drop-down list. You can also click “Custom” to specify custom settings for the network printer. Select “Next“

Try printing.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Drumisa]

Hi, 

I did everything suggested and no different results. Tried multiple browsers and didn't help either. 

Thanks 

[TEJ1602]

@Drumisa

This requires remote assistance.

Please reach out to HP Support in your region for further course of action.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!