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Black will not print

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Could you please send me the instructions for semi-hard reset? I am having the same issue of black not printing. 

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@rnkeeton

 

Welcome to the HP Support Community!

 

Cleaning the printhead and checking on the ink cartridge may resolve this issue, let us try these steps:

 

Step 1: Use an automated tool to clean the printhead

  1. Load letter, A4, or legal size, unused, plain white paper into the input tray.

  2. Press the Setup button ().

  3. Press the Down Arrow button () to highlight Tools, and then press OK.

  4. Press the Down Arrow button () to highlight Clean Printhead, and then press OK. The printer cleans the printhead, and a test page prints once the printer is done cleaning the printhead.

  5. Examine the test sheet for print quality. Consider repeating the cleaning if there is improvement. Sometimes the printer requires several cleanings.

  6. Recycle or discard the test sheet.

  7. When the cleaning process completes, press any button on the control panel to return to the Tools menu.

Step 2: Follow step 9 and 14 from this document

 

Performing a Semi-full reset may not help us resolve this issue. However, I will send you the reset instructions in a private message.

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Let me know how this goes.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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