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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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Blank pages printed

HP Recommended
Office jet 5255

Office jet 5255 i have full cartridges but my prints are blank. I have not used the printer in a few months. I tried the cleaning multiple times.

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@Manny909, Welcome to the HP Support Community!

 

Since the printer was not used in the last few months, the ink could have dried and the ink nozzles would have blocked.

 

Check the estimated ink levels and replace any low/empty ink cartridges.

 

Make sure you have tried 2 cycles of ink cartridge cleaning

  1. Load the printer with plain white paper.

  2. On the printer control panel, swipe left on the display, and then touch Setup .

  3. Touch Tools, and then touch Clean Cartridges.

  4. If the print quality is unacceptable, touch Yes when prompted to perform the next level of cleaning.

  5. NOTE: If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

     

Print a Print Quality Diagnostic report from the printer control panel, and then evaluate the results.

  1. Load the printer with plain white paper.

  2. On the printer control panel, swipe left on the display, and then touch Setup .

  3. Touch Tools.

  4. Swipe up on the display, and then touch Print Quality Report.

If both the black and color does not print, the ink cartridges must be replaced.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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