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Message 1 of 2
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Blank pages when trying to copy.

HP Recommended
HP officejet 8040

When trying to copy not using the computer I only get blank pages. Ink level is fine, have check the power source it's fine, test pages print perfectly and it will print when I use the computer. Scanning arm and light work. I have gone through every test, reset, reboot but it's still will only give me a blank page when I try and make a copy from the printer glass were top only. Why?

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@lemason00, Welcome to HP Support Community!

 

Check for power-related problems or issues with the ink cartridges if copies are blank.

 

Step 1: Reset the printer and check the power source

Reset the printer to clear certain error states, and then check the power source to make sure the printer is getting enough power to operate the copier.

  1. With the printer turned on, disconnect the power cord from the printer, disconnect the power cord from the power source, and then wait 30 seconds.

  2. If you are using a power strip or multi-plug adapter, connect the cord directly to a wall outlet to ensure the printer is getting enough power.

  3. Reconnect the power cord to the printer, and then try making a copy.

    • If the issue persists, connect the printer to a different wall outlet to determine if the original outlet is causing the issue.

    • If the issue persists using a different wall outlet, partially lift the scanner lid, and then press the Copy button or icon. If the scanner light does not illuminate or move across the glass, service the printer. If it moves and you still cannot copy, continue to the next step.

Step 2: Troubleshoot ink or toner cartridge issues

Ink or toner cartridge issues can cause unsatisfactory copy quality. Go to HP Customer Support, type your printer model number if necessary, and then search for print quality to locate the document for your printer.

 

Also, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

 Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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