Blank printing

[dös]

The printer(HP Photosmart 5524 prints blank pages despite new black Hp ink cartridge.Diagnostc printing includes Cyan,Magenta and Yellow  with but not Black,The Black box is blank with black thin Frame.

Wy so?

[Kumar0307]

Hi @dös

Welcome to the HP Support Community. I understand you are not able to print in black. I'd be happy to assist you.

Were you able to print fine with the old black ink cartridge?

Let us try these steps to resolve this issue:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Clean the printhead

1. From the control panel home screen, touch the Settings icon , and then touch Tools.

2. Touch the Down Arrow , and then touch Clean Printhead. The printer cleans the printheads, and then prints a test page.

3. If the print quality on the test page is unsatisfactory, perform a secondary cleaning of the printhead.

   If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last cleaning stage to start the first stage of the cleaning process over again.

Also, perform step 9 from this document.

Try printing a print quality report and check for the issue. You may try making a copy in black from the glass.

Hope this helps! Keep me posted. 

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