Blinking Light on HP PSC 2210

[ddhayes]

Getting an error message:  Photo card is in backwards. Have black label face right.

The is NO photo card installed in the device. How do I clear the error message and stop the blinking orange light?

[Betty0610]

@ddhayes

Welcome to the HP Support Community.

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Also, let's do a firmware update: https://support.hp.com/in-en/document/c02919168

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[ddhayes]

I have done the power reset solution offered with no change to the error message/blinking light. I have updated the driver through Win 10 as instructed from the HP solutions pages. I await further information that might resolve the error. Thanks!

[sandytechy20]

@ddhayes

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.'

Cheers.

[ddhayes]

Your suggestion does absolutely nothing to help me. No form pops up for submitting a ticket, which I presume would not be honored anyway since the device is long out of warranty. If you are going to give directions for something, make sure you follow them yourself first to ensure their accuracy.

[sandytechy20]

@ddhayes

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.