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‎09-10-2024 02:26 PM - last edited on ‎10-10-2024 07:46 AM by Retired

HP Recommended
Product: HP LaserJet MFP M234sdwe Printer

Hello. My HP LaserJet is stuck on this state like the photo and it doesn't move on to be available and online. 

The white light is blinking and the first from the three letters keeps moving in circle. 

The app HP Smart shows that the printer is just unavailable. 

 

Actually, before this state, there were blinking of increasing number on the screen and also blinking  of color light. (I don't exactly remember which color was that but it might be blue light.) So I thought that it might be an error, so I turned off the printer. (Actually, I should pull the plug, because I couldn't turn it off with the button.) And I turned it on again. After that, the printer is just stuck on this situation. 

 

I've searched a lot of discussions but couldn't find helpful solution yet. 

Any help would be thankful!

 

IMG_9999 copy.jpg

Category:
1 REPLY 1

‎09-10-2024 09:58 PM

HP Recommended

Hi rockek, 

 

You could find support document on this 'rd' issue from https://support.hp.com/us-en/document/ish_3070919-3053019-16

 

Based on your printer product model (234sdwe), the Software and drivers page is https://support.hp.com/us-en/drivers/hp-laserjet-mfp-m232e-m237e-printer-series/model/36120182

 

Hope this could help to resolve the issue. 

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