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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
facupb
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Blinking lights in lasjertjet pro m15

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Laserjet Pro m15w

Wireless LED is not blinking or solid even if I push hold and release it. I can only see two lights are blinking of ready led and attention led.  I could not connect to EWS on my browser neither. Also when I connect to the computer directly with USB cable it's not been found from the computer. Please let me know what else I can try or better to trash this out?

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The_Fossette
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@facupb

 

I reviewed your post and I understand that the attention light is blinking on the printer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Are you able to make a copy?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/product/hp-laserjet-pro-m14-m17-printer-series/16647043/model/16647063/...

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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facupb
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Thank you for your early response.

I already tried everything I found on the support web page.

Even though both attention and ready lights blink it´s not about the heat cause I cannot even connect to the printer, not by usb o wifi. The wireless light its off and the printer can´t be detected by usb.

I can´t get to use the printer by any way and it´s impossible to set it up as a new printer.

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The_Fossette
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@facupb

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Fran551
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I have the exact same issue with my HP laser pro M15w.

The blue light on the wireless symbol does not blink or stay on and I can therefore not connect my computer. 

Thank you for your help.

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