Blinking tri color light

[omega570]

 i have purchased two 67 hp ink cartridges and my printer continues to due the same . Either constant blinks or remain solid orange . I have ran all troubleshooting tips and nothing, i have cleaned inside and still nothing , anyone else having the same issue?

[VikramTheGreat]

Hi @omega570,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

We understand how frustrating it is to install two new HP 67 ink cartridges and still see a solid or blinking orange light on your printer. You've already done a great job trying the basic troubleshooting steps. Let’s go a bit deeper to resolve this.

Recommended Steps to Fix the Issue

1. Check Cartridge Installation

• Open the cartridge access door.
• Remove both cartridges.
• Reinsert them firmly until they click into place.
• Close the door and wait for the printer to initialize.

2. Clean the Cartridge Contacts

1. Turn off the printer and unplug it.
2. Remove the cartridges.
3. Use a lint-free cloth lightly moistened with distilled water to clean: 
   • The gold contacts on the cartridges
   • The contacts inside the printer
4. Let everything dry for 10 minutes.
5. Reinsert the cartridges and power the printer back on.

3. Check for Protective Tape

• Make sure the orange plastic tape on the cartridge nozzles has been completely removed.
• Even a small piece left behind can cause recognition errors.

4. Use Genuine HP Cartridges

• Confirm that both cartridges are genuine HP 67 or 67XL.
• If you’re enrolled in HP Instant Ink, make sure you’re using Instant Ink cartridges — regular retail cartridges won’t work in that case.

5. Update Printer Firmware

• Open the HP app.
• Go to Printer Settings > Advanced Settings > Tools > Printer Updates.
• Install any available updates.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat