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Blocked ink jet on OfficeJet Pro 6978

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OfficeJet Pro 6978
Mac OS X 10.11 El Capitan

Can I clean a blocked ink jet on my OfficeJet 6978?

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@CN48 

 


@CN48 wrote:

Can I clean a blocked ink jet on my OfficeJet 6978?


Possibly, yes.

 

 Black or Color Ink Not Printing, Other Print Quality Issues

Read through instructions in Step 9

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 6978 All-in-One Printer 

 

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Dragon-Fur

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No change; still blocked

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@CN48 

 

Unfortunate.

 

Were it me, I'd consider changing out (replacing the ink cartridge).

 

You can also choose to run the automatic cleaner more than once - or even more than twice.

This does eat some ink for the cleaning...

 

Yes, I know...

 

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Dragon-Fur

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I have replaced the cartridge and cleaned the printheads multiple times. I'm now getting a tiny, tiny bit of cyan showing on my Printer Status Report, but the problem is still far from being solved.

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@CN48 

 

Parts Listing

PartSurfer - T0F29A

 

PartSurfer lists the printhead as a replaceable part.

I am not suggesting you replace the printhead  (carrier that holds the ink cartridges).

 

Rather, if you can safely remove the printhead, that is, the part actually comes out of the printer,

then I think you could try Bob's Soak Method to try and rescue the printhead (and the printer).

 

"Lets Ask Bob"

Bob Headrick,  HP Expert

Bob, Can you weigh in on this one?

Printhead is listed in PartSurfer ...

 

Can the printhead be removed and cleaned in this model?

 

Or, assuming, it can be removed, is it worth trying?

Model introduced 2016

Homepage HP OfficeJet Pro 6978 All-in-One Printer

 

==================================================

Method Here:

... <continuing>...  If this does not resolve the issue I would suggest soaking the printhead as described in the post here (rather than the troubleshooting suggestion of replacing the printhead).

 

 

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Dragon-Fur

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