Blue Screen B8156B0C

[Shari98]

I have a blue screen with B8156B0C on it on my HP officejet 9012. What do I have to do specifically to solve this problem? 

[A_Gayathri]

Hi @Shari98,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are The error code "B8156B0C" on your HP OfficeJet 9012 typically indicates an issue with the printer's firmware or software. 

Here's what you can do to try to resolve this issue:

• Restart the Printer: Sometimes, a simple restart can resolve temporary glitches. Turn off your printer, wait for a few seconds, and then turn it back on.
• Update Firmware: Ensure your printer's firmware is up to date. You can usually update the firmware through the printer's control panel or by visiting the HP website and downloading the latest firmware for your printer model. Follow the instructions provided carefully to update the firmware.  Update the firmware on an HP printer
• Check for Paper Jams or Obstructions: Ensure that there are no paper jams or obstructions inside the printer that could be causing the error. Open the printer's access doors and carefully remove any stuck paper or debris.
• Reset the Printer: A factory reset on your printer can sometimes resolve software-related issues. Refer to your printer's manual or HP's support website for instructions on performing a factory reset.

Refer to this document:   HP OfficeJet 9012 All-in-One Printer- user manual

I hope this helps. 

Take care and have a good day.

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