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‎03-09-2022 07:26 AM - last edited on ‎03-11-2022 09:52 AM by Moderator

HP Recommended
Product: HP OfficeJet Pro 9015 All-in-One Printer
Operating System: macOS 11.0 Big Sur

I changed printer cartridges and now there is a flashing blue screen with the error code 042D34E8. How can I correct this?

6 people had the same question
5 REPLIES 5

‎03-12-2022 10:32 AM

HP Recommended

@Yazzy23

Welcome to the HP Support Community! I’m here to help.

 

I understand you are getting this error on the printer screen. We will have to perform a factory reset to resolve this issue.

 

I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Have a great day! 

ECHO_LAKE
I am an HP Employee

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‎04-02-2022 08:35 AM

HP Recommended

I have the same probleem.

Please send also to me. 

 

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‎04-03-2022 07:10 AM

HP Recommended

@Bazyan

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • When was the last time it worked fine?
  • Did you make any changes to the settings of your Printer prior to the issue?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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‎04-04-2022 08:07 AM

HP Recommended

Dear ,

thank you for quick response.
The last time that printer was good is about 2 weeks ago. when I replaced the ink.
The serial number of the product is: TH03Y570CS

I try to unplug the printer and wait 60 s but it dosn't work.

 

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‎04-06-2022 02:46 PM

HP Recommended

@Bazyan

Thank you for posting back.
 

I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Have a great day

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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