Blue Screen with Error Code B8E41DC2

[yandmay]

Hi HP-Community,

I require help to navigate and solve an error message. Whenever I try to print - wireless, wired, USB - the printer crashes and displays the error code B8E41DC2 on a blue screen.

I have already tried resetting the printer - partial full reset - to no avail.

Any input would be much appreciated.

Many thanks

[Raj_05]

Hi @yandmay,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

The error code B8E41DC2 on a blue screen is typically associated with a printer malfunction. Here are a few steps you can take to troubleshoot the issue.

• Restart the printer: Sometimes, a simple restart can resolve the error. Turn off the printer, unplug it from the power source, wait for a few seconds, and then plug it back in and turn it on again.
• Check the printer's manual: Consult the printer's manual or documentation to see if it provides any information about the error code B8E41DC2. This may provide specific guidance on how to resolve the issue.
• Update the printer driver: An outdated or corrupted printer driver can cause errors. Try updating the printer driver to the latest version to see if this resolves the issue.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[yandmay · Accepted solution]

Hi Alden4,

Thank you for the reply. 

I did as suggested but unfortunately it didn't work.

For anyone else searching for a solution, I did the following - so not sure which bit did the trick in the end.

- Deinstalled any HP Software including drivers, reset the printer to factory settings, unplugged it, waited a moment, setup up the printer without computer, updated the printer to the latest firmware, reinstalled HP software + drivers.

Good luck everyone

[Raj_05]

Hi @yandmay,

Thank toy for your response, 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support