Blue light not on

[Tweety1202]

I connect to my printer through wifi and it was working fine until recently. I have tried several things on my HP 9015e all in one printer like restarting, factory reset, and other things, etc. How do I get it to work again. Please , please help me

[Hawks_Eye]

Hi @Tweety1202,

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running. 

Not to worry, I'll do my best to reconnect the printer to your wireless network.

May I know are you using the printer with a computer or a phone?

If using with a computer which operating system is installed on your computer? If using a phone, is it an iPhone or Android?

Was there any change in your wireless router or service provider?

What is the status of your printer's wireless light, is it blinking or steady?

Do let me know the requested information so that I can assist you further.

In the meantime you may also try the below suggestion.

Use the touchscreen to restore Wi-Fi setup mode.

On the printer control panel, touch the Setup icon or Wireless icon .

Select Network setup or Settings, and then select Restore Network Settings.

Note:

Your control panel might look different than the following example, but the steps are the same.

If a confirmation prompt displays, touch Yes.

Wait 60 seconds until the Wireless light blinks blue.

Within two hours, return to the app or software to find and add your printer and complete the setup.

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day! 

Regards, 

Vince_0406

[Tweety1202]

I tried connecting with my phone(android)HP smart and computer(windows 10). No change in service or provider(AT&T). Wireless light is not shown at all and not on touchscreen either.

[Tweety1202]

@Hawks_Eye I need help badly. I tried all the solutions HP has given me, but nothing helps. my printer does not have an option to put in wireless information anymore. What can I do now?

[Tweety1202]

 

 

 who can help me? I have tried everything from resetting everything, removing printer and reinstalling, removing hp smart and reinstalling, using ethernet plug into modem, and among other things nothing worked. Tried everything HP recommended. I need my printer now!!! 🤔😪☹️😠

[Hawks_Eye]

Hi @Tweety1202

Thanks for all your efforts and patience. My apologies the issue persists.

Please try the below suggestion and keep me posted on how it goes.

Update the HP Smart app

Check your HP Smart account dashboard

Restore printer factory defaults

Remove and re-add the printer in the HP Smart app

For detailed instructions on how to perform the above steps, please click on the link below and select "'Printer Setup Incomplete' error" section

HP Smart app errors during setup and account registration | HP® Support

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day!

Take care, and have an amazing day!

Regards,

Hawks_Eye

[Tweety1202]

@Hawk_Eye, none of the options work because my HP 9015e all-in-one printer does not show an option for the printer to put in the wireless information, it did before but not now. I have tried to restore the printer back to factory reset, reinstalled the printer to HP Smart, reinstalled the HP Smart app on my computer and Android phone, I have tried everything recommended by HP customer support, virtual, and community. I just do not understand, this is so crazy and frustrating. The printer was working fine, but now it is not. WHY??? Please help me.

[Hawks_Eye]

Thanks for all your efforts.

I'm sending out a private message to assist you with the next course of action. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care, and have an amazing day!

Regards, 

Hawks_Eye