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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
SOLFAM
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Blue printer cartridge not working

HP Recommended
Officejet Pro 6830
Microsoft Windows 10 (64-bit)

Windows 10 on Dell Inspiron 15, printing from all programs -- color printing lacking any blue content. I suspect the problem lies in the blue cartridge, which I just installed. It was sitting on the shelf since November of last year (2019). I'm thinking the problem could be the flow from cartridge to paper is blocked. Does anybody have any other suggestions. I just reinstalled all drivers and printer software. I ran the "clean printer head" a few times, but it didn't help.  

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Jay_G24
HP Support Agent
HP Support Agent
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Hi @SOLFAM

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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