• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎11-09-2024 08:55 AM

HP Recommended
Product: HP ENVY 4520 All-in-One Printer

Printer seems dead. Blue screen when powering up. Have tried reset (unplug for 3+ minutes, hold power button, etc.). Can't remove cartridges since opening cover does not move cartridge assembly. Anything else I can try?

Category:
2 REPLIES 2

‎11-09-2024 09:09 AM

HP Recommended

It probably went bad, but try this

 

Unplug from wall

If the power cord has a transformer (wall wart) unplug from the printer.
Press the power button 2-3 times to discharge residual electricity.

Connect back up, hold down the cancel and resume button, then turn the power on.

 

let me know what happens

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No

‎11-14-2024 10:10 AM

HP Recommended

Tried that and no luck. I think it's ready for the scrap heap and just ordered a new printer. Thanks for responding.

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.