Blue screen

[Bundega]

My smart tank 615 printing is working but showing me blue screen, I can't access icons like copy, scan etc. even when it's printing you will see the processing state on the screen.

[Max3Aj]

@Bundega, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If your HP Smart Tank 615 is showing a blue screen on the control panel while still printing, but not allowing access to functions like copy or scan, it may be due to a scanner or firmware-related error. Here's how you can troubleshoot and resolve it:

Power Cycle the Printer

• Turn off the printer using the Power button.
• Unplug the power cord from the wall outlet and printer.
• Wait for 60 seconds.
• Plug it back in and turn the printer on.
• Check if the screen returns to normal.

Check for Scanner Errors

If the screen remains blue and copy/scan icons are still inaccessible:

• This could be an E5 error, indicating a scanner malfunction.
• Try pressing the Cancel button and attempt a scan again.
• If it fails, power off and restart the printer.

Update Printer Firmware

A firmware glitch may cause display issues. To update:

• Visit the HP Smart Tank 615 support page.
• Scroll to Software and Drivers section.
• Download and install the latest firmware update for your printer.

You may need to temporarily connect the printer via USB to perform the update.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support